Halo Aid

Data Deletion Request

How to request deletion of your personal data

Request account deletion

Your request enters a 7-day grace window. You can cancel any time before the cutoff by returning to this page.

Paste the long token at the end of your most recent booking link URL (the part after ?token=). This verifies your request without requiring a separate login.

Up to 500 characters. Phone numbers and email addresses are redacted before storage.

Your Right to Deletion

You have the right to request deletion of your personal data that we hold. We will process your request within 30 days.

How We Handle Deletion

When you confirm a deletion request, your account enters a 7-day grace window so an accidental tap does not take effect immediately. You can cancel during that window by returning to this page and clicking "Cancel deletion". After the grace window, your access to your consultation recordings and chat history is revoked, your personal identifiers (name, phone, email) are removed from our systems, and we send you one final confirmation message.

The clinical portions of your medical record (appointments, prescriptions, consultation notes and transcripts) are retained because your doctor is required to keep clinical records. Your doctor continues to have access to those records for clinical follow-up; the records themselves are not deleted. If you want those records removed, that is a decision for the practice that holds them, and you should contact them directly.

Other Ways to Request Deletion

If you prefer not to use the form above, you can also:

  1. Via Facebook/Instagram: If you connected our app through Facebook or Instagram, go to Settings & Privacy → Settings → Apps and Websites, find Halo Aid, and click "Remove" or "Send Request" to trigger a data deletion request. We will receive the request and process it.
  2. Via email: Write to founder@haloaid.com with the subject "Data Deletion Request". Include the identifiers you used — name, phone number, and/or the Instagram handle — so we can find your records.
  3. Via your practice: Contact the healthcare practice you booked with and ask them to action or forward your deletion request.